Summary: This Privacy Policy applies to all personal data collected and processed by dddjili in connection with your use of the dddjili platform at dddjili.best. It should be read alongside our Terms and Conditions. By using dddjili, you acknowledge that you have read and understood this policy.
1 Who We Are and How to Reach Us
dddjili is an online gaming platform operating at dddjili.best, offering sports betting (PBA, NBA, and other markets), Bingo, Color Game, and associated gaming products designed for Filipino players aged 18 and above.
For the purposes of the Republic Act 10173 (Data Privacy Act of 2012) of the Philippines, dddjili is the personal information controller responsible for your data. This means we determine the purposes and means of processing your personal information in connection with the services we provide.
If you have any questions about this Privacy Policy or how dddjili handles your personal data, you can reach our Data Protection Officer (DPO) at [email protected]. We aim to respond to all privacy-related inquiries within five business days.
2 Personal Data We Collect
The categories of personal data dddjili collects depend on how you interact with the platform. The table below summarises the main categories:
| Category |
Examples |
When Collected |
| Identity Data |
Full name, date of birth, government-issued ID number |
Registration and KYC verification |
| Contact Data |
Email address, mobile number, city/province |
Registration |
| Financial Data |
GCash number, bank account details, card last 4 digits, transaction amounts |
Deposits and withdrawals |
| Technical Data |
IP address, device type, browser, operating system, session logs |
Automatic collection on platform use |
| Gaming Data |
Bets placed, games played, win/loss records, bonus usage |
Platform activity |
| Communications Data |
Support chat logs, email correspondence, survey responses |
When you contact dddjili |
| Marketing Preferences |
Notification opt-in status, preferred promotions, communication channel preference |
Account settings and interactions |
dddjili does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) beyond what is necessary for identity verification and KYC compliance. We do not collect biometric data, political affiliations, or religious information.
3 How dddjili Collects Your Data
3.1 Directly From You
Most of the data dddjili holds about you comes directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey, or participate in a promotion. This is the most straightforward type of data collection and we always tell you what we need and why before you provide it.
3.2 Automatically
When you visit dddjili.best, our servers automatically log certain technical data about your connection and device. This includes your IP address, browser type and version, operating system, the pages you visit on the dddjili platform, and session duration. We use this data for security monitoring, performance optimisation, and fraud prevention — not for profiling you as an individual.
3.3 Via Cookies and Similar Technologies
dddjili uses cookies and similar tracking technologies to manage your session, remember your preferences, and analyse platform usage. You can find full details on what cookies we use and how to manage them in Section 7 of this policy.
3.4 From Third Parties
In some cases, dddjili may receive information about you from third-party service providers — for example, identity verification providers who help us confirm your government ID, or payment processors who confirm transaction status. We only receive the minimum data necessary for these purposes and ensure our third-party providers operate under adequate data protection standards.
4 Why dddjili Uses Your Personal Data
dddjili uses your personal data for the following specific purposes:
- Account creation and management: To set up your dddjili account, verify your identity, and maintain accurate records.
- Service delivery: To process bets, handle deposits and withdrawals, credit bonuses, and provide access to Bingo rooms, sports betting, and other games.
- KYC and compliance: To meet our obligations under Philippine anti-money laundering laws and gaming regulations, which require us to verify the identity and source of funds of our players.
- Customer support: To respond to your questions, resolve disputes, and handle complaints through our support channels.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct.
- Promotions and marketing: To send you offers, bonus notifications, and promotional updates — but only if you have opted in to receive them. You can change your marketing preferences in your account settings at any time.
- Platform improvement: To analyse how players use dddjili, identify issues, and improve the user experience for all Filipino players on the platform.
- Responsible gaming: To monitor gaming patterns and identify potential signs of problem gambling, in line with our commitment to player welfare.
- Legal obligations: To comply with applicable laws, regulatory requirements, court orders, or requests from Philippine government authorities.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines, dddjili processes your personal information on the following legal bases:
- Consent: Where you have given us explicit consent to use your data for a specific purpose, such as receiving marketing communications or processing certain optional data elements. You can withdraw consent at any time without affecting the lawfulness of prior processing.
- Contract: Where processing is necessary to perform the contract between you and dddjili — specifically, to operate your account, process bets and payments, and deliver the gaming services you signed up for.
- Legal obligation: Where dddjili is required to process your data to comply with applicable Philippine law, including the Anti-Money Laundering Act, gaming regulations, and tax obligations.
- Legitimate interests: Where processing is necessary for dddjili's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and interests.
6 How and When dddjili Shares Your Data
dddjili does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary:
6.1 Payment Processors
To process deposits and withdrawals, dddjili shares necessary financial data with payment service providers including GCash, Maya, GrabPay, Coins.ph, InstaPay, and connected banking institutions (BDO, BPI, UnionBank) or card networks (Visa, Mastercard). These providers process your payment data under their own privacy policies and PCI-DSS compliance frameworks.
6.2 Identity Verification Providers
To complete KYC checks required by regulation, dddjili may share your identity documents with certified third-party verification services. These providers are contractually bound to use your data only for verification purposes and must maintain it securely.
6.3 Regulatory and Law Enforcement Authorities
dddjili may disclose your personal data to Philippine government authorities, including the Anti-Money Laundering Council (AMLC), Philippine gaming regulators, the National Privacy Commission (NPC), or law enforcement agencies, where required by law, court order, or legitimate regulatory request.
6.4 Technology Service Providers
dddjili uses reputable third-party technology providers for cloud hosting, analytics, customer support infrastructure, and security services. These providers act as data processors under agreements that restrict them from using your data for their own purposes and require them to maintain appropriate security standards.
6.5 Business Transfers
If dddjili undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified in advance if your data is to be transferred and subjected to a materially different privacy policy.
7 Cookies and Tracking Technologies
dddjili uses cookies — small text files stored on your device — along with similar tracking technologies like local storage and session tokens. Here's what we use and why:
- Essential cookies: Required for the platform to function. These maintain your login session, remember your account preferences, and ensure secure connections. You cannot opt out of these without ceasing to use the platform.
- Analytics cookies: Help us understand how players navigate dddjili, which features are most used, and where issues may exist. This data is aggregated and not linked to individual identities.
- Security cookies: Used to detect fraudulent activity, bot traffic, and unusual login patterns. These are essential for platform integrity.
- Preference cookies: Remember your settings, such as language preferences, notification choices, and display options, so you don't have to reset them each time you log in.
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use core dddjili features. Blocking analytics cookies will not affect your gaming experience.
8 How Long We Keep Your Data
dddjili retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. General retention guidelines:
- Account data: Retained for the lifetime of your active account plus a minimum of 5 years after account closure, as required by Philippine AML regulations.
- Transaction records: Retained for a minimum of 5 years from the transaction date, in compliance with financial record-keeping obligations.
- KYC documents: Retained for the duration of your account plus 5 years following closure.
- Customer support communications: Retained for 2 years from the date of the interaction.
- Technical/log data: Retained for up to 12 months for security and fraud analysis purposes.
- Marketing data: Retained until you withdraw consent or until 2 years of inactivity, whichever comes first.
When data is no longer required, dddjili securely deletes or anonymises it in accordance with our data destruction procedures.
9 How We Protect Your Data
dddjili takes the security of your personal data seriously and implements multiple layers of protection:
- Encryption in transit: All data transmitted between your browser and dddjili.best is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar.
- Encryption at rest: Sensitive data stored on dddjili servers — including financial information and identity documents — is encrypted using AES-256 or equivalent standards.
- Access controls: Only dddjili staff with a legitimate need to access your personal data can do so, and all access is logged and auditable.
- Payment security: Payment processing is handled through PCI-DSS compliant channels. dddjili does not store full card numbers on its servers.
- Two-factor authentication (2FA): We encourage all players to enable 2FA on their dddjili account for an additional layer of login security.
- Security monitoring: dddjili conducts continuous monitoring for unusual activity, attempted breaches, and fraud patterns across the platform.
No data transmission over the internet is 100% secure, and dddjili cannot guarantee absolute security. However, we commit to maintaining security practices that meet or exceed industry standards for online gaming platforms operating in the Philippines.
In the event of a data breach that is likely to result in risk to your rights, dddjili will notify you and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act.
10 Your Data Rights as a Philippine Player
Under the Data Privacy Act of 2012, dddjili players in the Philippines have the following rights regarding their personal data. These are not formalities — you can actually exercise them by contacting us.
Right to Access
Request a copy of the personal data dddjili holds about you, and information on how it is being used.
Right to Correction
Request correction of inaccurate, incomplete, or outdated personal data in your dddjili account.
Right to Erasure
Request deletion of your personal data where dddjili no longer has a legal or legitimate basis to retain it.
Right to Object
Object to processing of your data for direct marketing or where processing is based on legitimate interests.
Right to Data Portability
Request a structured, machine-readable copy of the data you provided to dddjili, where technically feasible.
Right to Restrict Processing
Request that dddjili limits how it uses your data while a complaint or correction request is being handled.
To exercise any of these rights, email our Data Protection Officer at [email protected] with the subject line "Data Rights Request." We will acknowledge your request within 3 business days and aim to resolve it within 30 days. Some requests may require identity verification before we can action them.
If you believe dddjili has not handled your personal data in compliance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11 Children's Privacy
dddjili is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under 18 years of age. If you are under 18, you must not use dddjili or submit any personal information to us.
If dddjili discovers that personal data has been collected from a minor, we will delete that data as soon as practicable and close the associated account. If you are a parent or guardian and believe your child has registered on dddjili, please contact us immediately at [email protected] so we can investigate and take appropriate action.
Our age verification process during registration is one of several mechanisms we use to prevent minors from accessing the platform. We take this obligation seriously and continuously review our controls.
12 Updates to This Privacy Policy
dddjili reviews this Privacy Policy regularly and updates it when necessary — for example, when we add new features that involve new data processing, when Philippine privacy regulations change, or when we update our third-party service providers.
When we make material changes to this policy, we will notify you by:
- Posting the updated policy on this page with a revised "Last Updated" date
- Displaying a notice on the dddjili platform homepage or your account dashboard
- Sending an email notification to your registered email address for significant changes
Your continued use of dddjili after changes have been posted and notified constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should close your account and cease using the platform before the effective date of the update.
We recommend bookmarking this page and reviewing it periodically, even if you haven't received a notification of changes.
13 Contact Our Data Protection Officer
For all privacy-related questions, concerns, data rights requests, or complaints, you can reach dddjili's designated Data Protection Officer (DPO) through the following channels:
Our DPO will acknowledge privacy enquiries within 3 business days. For complex matters — such as data subject access requests or formal complaints — we aim to provide a full response within 30 days.
If you are not satisfied with how dddjili has handled your privacy concern, you may escalate your complaint to the National Privacy Commission of the Philippines (NPC) at www.privacy.gov.ph.
